Shipping Policy

1. Commercial Orders Only

T20 Energy Drink USA LLC primarily serves commercial buyers, including convenience stores, gas stations, supermarkets, vending companies, beverage distributors, retail chains, and wholesale purchasers. Minimum order requirements may apply to all transactions.

2. Minimum Order Quantity

Our standard minimum order quantity begins at one pallet. Larger quantities, including multiple pallet and truckload orders, may be available depending on product availability and delivery requirements. Pallet specifications and case counts vary by brand and SKU and are confirmed in the applicable quotation.

3. Order Processing

Orders are reviewed after pricing approval and payment confirmation where applicable. Processing times may vary depending on product selection, order size, inventory availability, delivery location, and scheduling requirements.

Standard processing steps include:

• Order review against current inventory availability
• Confirmation of pallet configuration, case count, and units
• Payment verification per agreed commercial terms
• Freight arrangement and carrier scheduling

4. Delivery Areas

We support commercial buyers across the United States. Delivery availability may vary based on destination, order volume, carrier availability, and logistical considerations. International enquiries are reviewed on a case-by-case basis for approved destinations and products.

5. Shipping Methods

Orders may be shipped using commercial freight carriers, pallet delivery services, less-than-truckload (LTL) freight, full truckload (FTL) freight, or other transportation methods appropriate for the order size and destination. The applicable shipping method is confirmed during the quotation process.

6. Delivery Timeframes

Estimated delivery timeframes may vary depending on inventory availability, shipping schedules, destination, weather conditions, carrier performance, and other operational factors. Delivery estimates should not be considered guaranteed delivery dates unless confirmed in writing.

7. Shipping Costs

Shipping costs may vary based on destination, order quantity, product mix, freight requirements, accessorial services, and market transportation conditions. Applicable shipping charges will be communicated during the quotation process and confirmed in the applicable invoice or order documentation.

8. Inspection Upon Delivery

Buyers are encouraged to inspect shipments upon delivery. Any visible damage, shortages, or delivery concerns should be documented with the carrier and reported promptly.

9. Damage & Shortage Claims

Freight damage and shortage claims must be reported promptly. When damage or shortage is visible at delivery, note it on the carrier's delivery receipt before signing and contact our sales team within 48 hours of delivery.

Concealed damage discovered after delivery should be reported as soon as it is identified, with photographs of the affected product, packaging, and labels. Claims are reviewed based on the applicable carrier terms and the written order documentation.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including the correct commercial receiving address, ZIP code, contact person, and receiving hours. Additional fees, delays, storage charges, redelivery costs, or other expenses resulting from incorrect delivery details may be the responsibility of the customer.

11. Force Majeure

T20 Energy Drink USA LLC shall not be responsible for delays caused by circumstances beyond reasonable control, including severe weather, natural disasters, labor disruptions, transportation interruptions, governmental actions, carrier delays, supply chain disruptions, or other unforeseen events.

12. Order Acceptance

Submission of an inquiry or pricing request does not guarantee product availability, shipping availability, or order acceptance. All orders remain subject to review and confirmation. A binding order exists only upon issuance of written confirmation and acceptance of the applicable commercial terms.